Refund policy
Returns
Due to hygiene and safety standards, we only accept returns on items that are unused, unopened, and in their original packaging.
To be eligible for a return:
- The item must be in its original condition
- The product must be unopened and unused
- The return must be requested within 14 days of delivery
For health and safety reasons, we do not accept returns on:
- Opened or used cosmetic products
- Items without original packaging
- Products that show signs of use or tampering
How to Start a Return
To initiate a return, please contact us at:
📧 support@alanislabiosrojos.com
Include:
- Your order number
- The item(s) you wish to return
- Reason for return
If your return is approved, we will provide instructions on how to send your item back.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Shipping costs are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Photos of the product
- Your order number
We will gladly offer:
- A replacement
or - A full refund
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please return the original (if eligible) and place a new order.
Non-Returnable Items
The following items are final sale:
- Opened or used cosmetics
- Sale or promotional items
- Gift cards
Contact Us
If you have any questions, please contact us at:
📧 support@alanislabiosrojos.com